Refund Policy
WrenchWorx is built and supported by one person — a working mechanic. If something isn't right, the fastest path is almost always to just tell me, because I'd rather fix the problem than take your money for something that doesn't work.
The fix-first guarantee
If something's not working, tell me — I'll fix it. WrenchWorx is actively developed and I respond to issues fast. If you hit a genuine problem I can't resolve within 14 days, you'll get a full refund, no fuss.
To start, email [email protected] and tell me what's going wrong. Include what you were doing when it happened and what version of Windows you're on if you can — it helps me get to the bottom of it faster.
Your rights under Australian Consumer Law
This guarantee sits alongside your legal rights, not instead of them. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights.
When a refund applies
- The software doesn't work as described, and I can't fix it within 14 days
- You can't get it running on a computer that meets the stated system requirements, and I can't resolve it
- There's a major failure, as defined under the Australian Consumer Law
When it might not
Refunds generally aren't available where:
- You bought it for a Mac or Linux machine — the system requirements are stated clearly on the site and in these terms before purchase
- You wanted a feature that is clearly listed as not included, such as Xero/MYOB integration, SMS reminders, or multi-user cloud sync
- You've simply changed your mind, and the software works as described
That said — if you're in one of these situations, still email me. I'd rather hear about it and sort something out than have you stuck with something you can't use.
Before you buy
To save everyone the hassle, please check that:
- You're on Windows 10 (version 1803 or later) or Windows 11, 64-bit
- You've read what's included and what isn't
- You understand the GST summary is a helper, not accounting software or a BAS tool
How refunds are paid
Refunds are processed back to your original payment method through our payment processor. Depending on your bank, it can take a few business days to appear.
Contact
WrenchWorx is supplied by Jacob Hoschke (ABN 99 459 431 131), based in Australia. For anything refund-related, email [email protected].